Terms and Conditions

Please use the online order form to place your requests.
Prices are for goods cost only.
Please furnish complete name, detailed address, and the telephone number of the recipient while placing the order.
Faizgems.com will not be held responsible for non-delivery or missed delivery due to incorrect information.
All prices are in U.S. Dollars.
If the customs authorities of your country levy any charges or any duty or tax on your order, you will be contacted or billed by them directly or through the couriers, and you will be responsible for this charge. This means that any customs duties or any other duties if levied by the customs authorities of the recipient's country are to be paid by the recipient in their respective country.
All claims are subject to the jurisdiction of the court at Khambhat, India only.

Shipping & handling charges are extra for all prices shown on our website.
We can also ship by air or by sea cargo as per your requirements.
We can also ship goods of your orders by your import account number in any shipping company, such as DHL, FedEx, TNT, UPS, etc.
We have an account with DHL, FedEx, etc., and have very good shipping charges.
Send your order with our shopping cart, then we will provide you with shipping charges for your order.

Your satisfaction is always our top priority. We work with our vendor partners to guarantee the quality of our products and we want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange to ensure your complete satisfaction. Customers can return our products within 5 days.
Shipping charges on returns are not refundable. We do not offer refunds for shipping charges.
Return items' shipping charges will be paid by the customer. We will refund only the goods cost.